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      • ITIL® Operational Support and Analysis (OSA)
      • ITIL® Planning, Protection and Optimization (PPO)
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      • ITIL® Managing Across the Lifecycle (MALC)
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Certification Training

ITILSS

ITIL® Lifecycle Series Service Strategy (SS)

From: $1,860

ITIL® Credits: 3 Credits to ITIL® Expert
Duration: 3 Days
PMI® PDUs: 23
Learning Formats: Virtual Classroom $1,860
Classroom $2,200

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Category: ITIL Courses.
  • Description
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Product Description

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

AUDIENCE

The Service Strategy Lifecycle course will be of interest to:

    • Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.
    • Individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
    • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
    • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
    • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
    • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle.

LEARNING OBJECTIVES

At the end of this course, the learner will gain competencies in:

    • Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
    • Understanding how all Service Strategy processes interact with other Service Lifecycle processes
    • The activities, methods and functions used in each of the Service Strategy processes
    • The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
    • How to measure Service Strategy performance
    • Understanding technology and implementation requirements in support of Service Strategy The challenges, critical success factors and risks related with Service Strategy

PREREQUISITES

Candidates for this course must hold an ITIL® Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL v2, must pass the current ITIL® Foundation exam before attending this course)

There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

EXAMINATION

    • Evidence of ITIL® Foundation Certificate and completion of the Service Strategy Lifecycle course from an Accredited Training Provider is required to sit the exam
    • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination.
    • The syllabus can be downloaded from:
      http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx
    • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
    • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
    • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
    • Pass score is 28/40 or 70%
    • Distinction pass score is under consideration

AGENDA

 Day 1  Day 2  Day 3
Introduction to Service Strategy Service Design Continual Service Improvement
Service Strategy Principals Service Transition Technology & Architecture
Lunch
Service Strategy Principals Service Strategy Processes Challenges, Critical Success Factors & Risks
Governance Exam Prep / Mock Exam
Homework
Homework (review of day’s material)

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Certification Training

  • ITIL®
    • ITIL® Foundation
    • ITIL® Lifecycle Series Service Strategy (SS)
    • ITIL® Lifecycle Series Service Design (SD)
    • ITIL® Lifecycle Series Service Transition (ST)
    • ITIL® Service Operation (SO)
    • ITIL® Continual Service Improvement (CSI)
    • ITIL® Operational Support and Analysis (OSA)
    • ITIL® Planning, Protection and Optimization (PPO)
    • ITIL® Release Control and Validation (RCV)
    • ITIL® Service Offerings and Agreements (SOA)
    • ITIL® Managing Across the Lifecycle (MALC)
  • Cloud
    • Cloud Essentials
    • Virtualization Essentials
  • COBIT®
    • COBIT® 5 Foundation
  • TOGAF
    • TOGAF Level 1 Course
    • TOGAF Level 2 Course

Group Pricing

Contact a training representative to inquire about discount pricing for groups of 5 or more participants.

Training Formats

  • Classroom

    Local / onsite training resulting in increased direct contact with instructor and colleagues

    Classroom delivery is ideal for a group that is located in the same office. Through a network of over 200 instructors throughout the world, XA Data International is able to provide local language instructors regionally who possess the highest industry knowledge in the domain.
  • Virtual Classroom

    Delivery of education services without having to travel however still having direct instructor interaction in real-time

    The virtual classroom delivery option is ideal for training geographically dispersed teams and is set up in the same manner as the physical classroom however altered to optimize the virtual learning experience without the hassle of travel.

    - Instructors are on-line in real-time as in classroom delivery
    - Ability to engage with the instructor from anywhere in the world
    - Interactivity, personal touch, participation and engagement as in a face-to-face classroom through the use of engagement and interaction tools
    - Saves travel time and expense
  • E-Learning

    An online self-paced learning experience

    This approach is ideal for training large groups of people in various locations along with those who face challenges with being away from client engagements. Each eLearning course is developed to allow one to gain the most value from our highly innovative, interactive and comfortable e-Learning environment providing for optimal anytime, anywhere learning. The use of real world examples and exercises keep the participant engaged while strategic quizzes increase awareness of key principles and concepts.

    - Efficient and effective skills transfer
    - Ability to provide web based training globally
    - Highly interactive and engaging learning design
    - A training solution that will not compromise daily priorities
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